Privacy Policy

 aēstella is committed to protecting the privacy and confidentiality of your personal information. This policy describes our practices regarding the collection, use, and security of your data.

1. Information We Collect

We may collect personal identification information from Clients in a variety of ways, including, but not limited to, when Clients visit our salon, book an appointment, fill out consultation forms, subscribe to a newsletter, or engage in other Business activities, services, features, or resources we make available.

The types of information we may collect include:

• Contact Information: Name, email address, mailing address, phone number.
• Appointment Details: Preferred dates and times for services, service history.
• Consultation Information: Relevant health information, allergies, or sensitivities necessary to safely perform eyelash extension services.
• Marketing Preferences: Your preferences for receiving promotional communications.

2. How We Use the Information Collected

The Business collects and uses Client information for the following purposes:

• To Provide Services: To schedule appointments, perform services safely, and maintain a record of your service history and preferences.
• For Appointment-Related Matters: To send appointment confirmations, reminders, and updates via email, SMS, or phone call.
• For Promotions and Marketing: If you have opted in, we will use your contact information to send occasional emails or text messages regarding special offers, new services, or general salon news. You may opt out of these communications at any time.
• To Improve Client Service: Information helps us respond more effectively to your customer service requests and support needs.
• To Ensure Safety and Compliance: Health-related information is used strictly to ensure the safety and suitability of the service provided.

3. Data Protection and Confidentiality

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, appointment details, and data stored on our systems. We will not sell, trade, or rent your personal identification information to others. Your details are treated with the utmost confidentiality and are accessible only by authorized personnel of aēstella who require the information to provide services or manage communications.

4. Sharing Your Personal Information

aēstella will not share or disclose your private details, consultation history, or contact information with any third parties, except in the following limited circumstances:

• When required by law or legal process.
• To protect the rights, property, or safety of [Business Name], our clients, or others.
• With trusted third-party service providers who assist us in operating our business (e.g., secure appointment booking software providers, email marketing platforms), provided those parties agree to keep this information confidential and secure.

5. Opting Out of Communications

We respect your privacy and provide you with the opportunity to opt out of receiving promotional and marketing communications from us.

• You may opt out of marketing emails at any time by following the unsubscribe instructions at the bottom of any email we send.
• You may manage your SMS preferences or opt out of text messages by replying "STOP" to any marketing text message you receive.
• Please note that you cannot opt out of essential appointment-related communications (like booking confirmations or cancellation notices), as these are necessary for the provision of our services.

6. Changes to This Privacy Policy

aēstella has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Clients to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

7. Your Acceptance of These Terms

By using our services and providing your information, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our services or provide us with your personal information. Your continued use of the services following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us 

If you have any questions about this Privacy Policy, the practices of this Business, or your dealings with us, please contact us at: aēstella
Colebee, NSW 2761
+61 414 024 238
contactus@aestella.com.au